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.ql-toolbar.ql-snow{border:1px solid #dfdfdf;border-bottom:none;border-radius:5px 5px 0 0;background-color:#f2f5f8;font-family:var(--font-family);padding:8px 10px}._editorWrap_1yhr0_223 .ql-container.ql-snow{border:1px solid #dfdfdf;border-top:none;border-radius:0 0 5px 5px;font-family:var(--font-family);font-size:15px;background-color:#fff}._editorWrap_1yhr0_223 .ql-editor{min-height:200px;font-size:15px;color:#002261;line-height:1.7}._editorWrap_1yhr0_223 .ql-editor.ql-blank:before{color:#b7b7b7;font-style:normal}._editorWrap_1yhr0_223 .ql-toolbar .ql-stroke{stroke:#1d3a6b}._editorWrap_1yhr0_223 .ql-toolbar .ql-fill{fill:#1d3a6b}._editorWrap_1yhr0_223 .ql-toolbar button:hover .ql-stroke,._editorWrap_1yhr0_223 .ql-toolbar button.ql-active .ql-stroke{stroke:#ff5100}._editorWrap_1yhr0_223 .ql-toolbar button:hover .ql-fill,._editorWrap_1yhr0_223 .ql-toolbar button.ql-active .ql-fill{fill:#ff5100}._editorError_1yhr0_301 .ql-toolbar.ql-snow,._editorError_1yhr0_301 .ql-container.ql-snow{border-color:#dc2626!important}._dropZone_1yhr0_309{border:1px dashed #dfdfdf;border-radius:8px;background-color:#fbfbfb;padding:22px;text-align:center;cursor:pointer;transition:all .3s}._dropZone_1yhr0_309:hover,._dropZoneActive_1yhr0_329{border-color:#ff5100;background-color:#fff}._clipIcon_1yhr0_339{color:#b7b7b7;font-size:26px}._dropZoneText_1yhr0_341{font-size:14.5px;font-weight:500;color:#1d3a6b;margin-top:9px}._dropZoneHint_1yhr0_343{font-size:12.5px;color:#b7b7b7;margin-top:4px}._addFileLink_1yhr0_345{color:#ff5100;font-weight:500}._fileInput_1yhr0_347{display:none}._fileList_1yhr0_353{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:4px}._fileItem_1yhr0_371{display:flex;align-items:center;gap:8px;font-size:14px;color:#002261;padding:6px 10px;background-color:#f2f5f8;border-radius:5px}._fileItem_1yhr0_371 i:first-child{color:#b7b7b7;flex-shrink:0}._fileItem_1yhr0_371 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i{font-size:26px;color:#0092da}._successTitle_1yhr0_503{font-family:var(--font-family);font-size:28px;font-weight:700;color:#002261;margin:22px 0 9px}._successSub_1yhr0_519{font-size:16px;color:#596780;margin:0 0 8px;line-height:1.6}._successTicketId_1yhr0_533{font-family:var(--font-family);font-size:16px;font-weight:500;color:#0092da;margin-bottom:26px}._viewRequestsBtn_1yhr0_549{display:inline-block;border:1px solid #dfdfdf;border-radius:5px;background:#fff;color:#002261;font-family:var(--font-family);font-size:15px;font-weight:500;padding:12px 24px;text-decoration:none;transition:all .3s}._viewRequestsBtn_1yhr0_549:hover{border-color:#002261;color:#002261}._sidebar_1yhr0_581{display:flex;flex-direction:column;gap:16px}._tipsCard_1yhr0_593{border-radius:12px;padding:24px;background:#fff;border:1px solid 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640px){._card_1yhr0_43{padding:22px}._fieldRow_1yhr0_99{grid-template-columns:1fr}}._overlay_1hvk1_3{position:fixed;top:0;right:0;bottom:0;left:0;background:rgba(0,0,0,.45);display:flex;align-items:center;justify-content:center;z-index:1000;padding:1.5rem}._dialog_1hvk1_27{background:#fff;border-radius:10px;width:100%;max-width:720px;max-height:88vh;display:flex;flex-direction:column;box-shadow:0 8px 32px #0000002e;overflow:hidden}._header_1hvk1_53{display:flex;align-items:flex-start;justify-content:space-between;padding:1.25rem 1.5rem 1rem;border-bottom:1px solid 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img{max-width:100%;border-radius:4px}._empty_1hvk1_253{text-align:center;color:#9ca3af;font-size:.9rem;padding:2rem 0}._footer_1hvk1_269{border-top:1px solid #e5e7eb;padding:1rem 1.5rem}._addBar_1hvk1_279{display:flex;align-items:center;gap:.75rem;padding:.65rem 1rem;background:#f3f4f6;border-radius:8px;cursor:text;color:#9ca3af;font-size:.875rem;transition:background .15s}._addBar_1hvk1_279:hover{background:#e9eaec}._addBar_1hvk1_279 i{font-size:1rem}._editorWrap_1hvk1_313{border:1px solid #e5e7eb;border-radius:8px;overflow:hidden}._editorWrap_1hvk1_313 .ql-toolbar{border:none;border-bottom:1px solid #e5e7eb;background:#f9fafb}._editorWrap_1hvk1_313 .ql-container{border:none;font-size:.875rem;min-height:100px;max-height:220px;overflow-y:auto}._editorActions_1hvk1_353{display:flex;justify-content:flex-end;gap:.5rem;margin-top:.65rem}._cancelBtn_1hvk1_367{padding:.45rem 1rem;border:1px solid #d1d5db;border-radius:6px;background:#fff;font-size:.875rem;color:#374151;cursor:pointer}._cancelBtn_1hvk1_367:hover{background:#f3f4f6}._submitBtn_1hvk1_389{padding:.45rem 1.1rem;border:none;border-radius:6px;background:#f97316;color:#fff;font-size:.875rem;font-weight:600;cursor:pointer}._submitBtn_1hvk1_389:hover{background:#ea6c0a}._submitBtn_1hvk1_389:disabled{opacity:.6;cursor:not-allowed}._page_1nfov_1{display:flex;flex-direction:column;min-height:100vh;background:#fafafa}._topBar_1nfov_17{background:#fff;border-bottom:1px solid #f3f3f3}._topBarInner_1nfov_27{padding:38px 24px 0}._titleRow_1nfov_35{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;flex-wrap:wrap}._title_1nfov_35{font-family:var(--font-family);font-size:38px;font-weight:700;color:#002261;margin:0 0 10px}._subtitle_1nfov_67{font-size:17px;color:#596780;margin:0 0 26px;max-width:580px;line-height:1.6}._newBtn_1nfov_83{border-radius:5px;background:#ff5100;color:#fff;font-family:var(--font-family);font-size:15px;font-weight:500;padding:13px 24px;text-decoration:none;transition:background .3s;display:flex;align-items:center;gap:9px;margin-bottom:26px;flex-shrink:0}._newBtn_1nfov_83:hover{background:#cb4202;color:#fff}._tabs_1nfov_119{display:flex;gap:4px;overflow-x:auto}._tab_1nfov_119{border:0;background:transparent;font-family:var(--font-family);font-size:15px;font-weight:500;color:#596780;padding:12px 18px;cursor:pointer;border-bottom:2px solid transparent;transition:color .3s,border-color .3s;display:flex;align-items:center;gap:8px;white-space:nowrap}._tabActive_1nfov_165{color:#002261;border-bottom-color:#ff5100}._tabChip_1nfov_175{font-size:12px;background:#f2f5f8;color:#b7b7b7;padding:2px 8px;border-radius:9999px}._tabChipActive_1nfov_191{background:#ffe7dc;color:#cb4202}._main_1nfov_203{flex:1;padding:28px 0 64px}._tableCard_1nfov_213{background:#fff;border:1px solid #f3f3f3;border-radius:10px;overflow:hidden}._tableHead_1nfov_227{display:grid;grid-template-columns:96px 1fr 140px 150px;background:#f2f5f8;border-bottom:1px solid #dfdfdf}._tableHead_1nfov_227 div{padding:13px 18px;font-size:12.5px;font-weight:600;color:#002261;letter-spacing:.06em;text-transform:uppercase}._tableRow_1nfov_259{display:grid;grid-template-columns:96px 1fr 140px 150px;border-bottom:1px solid #f3f3f3;transition:background .2s;cursor:pointer}._tableRow_1nfov_259:last-child{border-bottom:none}._tableRow_1nfov_259:hover{background:#fbfbfb}._tableRow_1nfov_259:focus-visible{outline:2px solid #00b9f2;outline-offset:-2px}._idCell_1nfov_283{padding:16px 18px;font-family:var(--font-family);font-size:14px;font-weight:500;color:#0092da;align-self:center}._subjectCell_1nfov_301{padding:16px 18px;min-width:0}._subjectText_1nfov_311{font-size:15.5px;font-weight:500;color:#002261;margin-bottom:5px;line-height:1.35}._subjectMeta_1nfov_327{display:flex;align-items:center;gap:6px;font-size:12.5px;color:#b7b7b7}._updatedCell_1nfov_343{padding:16px 18px;font-size:14px;color:#596780;align-self:center}._statusCell_1nfov_357{padding:16px 18px;align-self:center}._badge_1nfov_367{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;font-weight:500;padding:6px 12px;border-radius:9999px;white-space:nowrap}._badgeDot_1nfov_389{width:7px;height:7px;border-radius:50%;flex-shrink:0}._slaNote_1nfov_405{display:flex;align-items:flex-start;gap:12px;margin-top:20px;font-size:14px;line-height:1.55;color:#b7b7b7}._slaNote_1nfov_405 i{font-size:17px;color:#00b9f2;flex-shrink:0;margin-top:1px}._deepLinkMiss_1nfov_445{display:flex;align-items:flex-start;gap:12px;margin-bottom:16px;padding:12px 16px;border:1px solid #f5d9b8;border-left:3px solid #d97706;border-radius:8px;background:#fffaf2;font-size:14px;line-height:1.55;color:#92400e}._deepLinkMiss_1nfov_445 i{font-size:16px;color:#d97706;flex-shrink:0;margin-top:2px}._empty_1nfov_491{padding:3rem 1.25rem;text-align:center;color:#b7b7b7;font-size:.95rem}@media (max-width: 700px){._tableHead_1nfov_227{display:none}._tableRow_1nfov_259{grid-template-columns:1fr;padding:16px 18px;gap:10px}._idCell_1nfov_283,._updatedCell_1nfov_343,._subjectCell_1nfov_301,._statusCell_1nfov_357{padding:0}._subjectCell_1nfov_301{order:0}._idCell_1nfov_283{order:1}._updatedCell_1nfov_343{order:2}._statusCell_1nfov_357{order:3}}:root{--brand-color: #ff5100;--brand-color-dark: #cc4100;--brand-text-color: #ffffff;--text-color: #4d4d4d;--text-muted: #777777;--text-light: #aaaaaa;--link-color: #4d4d4d;--link-hover: #ff5100;--hero-bg: #0650b1;--hero-title-color: #ffffff;--menu-color: #ffffff;--submit-bg: #00a0df;--submit-bg-dark: #0080b2;--footer-bg: #002d74;--footer-text: #ffffff;--alert-bg: #f05064;--alert-text: #ffffff;--border-color: #efefef;--bg-color: #f5f6fa;--white: #ffffff;--categories-bg: #e8f0fe;--categories-icon: #0650b1;--container-max-width: 1160px;--header-height: 85px;--border-radius: 4px;--border-radius-lg: 10px;--shadow-sm: 0 2px 8px rgba(0, 0, 0, .07);--shadow-md: 0 5px 20px rgba(195, 195, 195, .6);--shadow-lg: 0 12px 40px rgba(0, 0, 0, .18);--transition: .3s ease;--font-family: "Open Sans", sans-serif;--font-size-xs: 12px;--font-size-sm: 14px;--font-size-base: 16px;--font-size-lg: 18px;--font-size-xl: 24px;--font-size-2xl: 32px;--font-weight-normal: 400;--font-weight-medium: 500;--font-weight-semibold: 600;--font-weight-bold: 700}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:var(--font-size-base);scroll-behavior:smooth}body{font-family:var(--font-family);color:var(--text-color);background-color:var(--bg-color);line-height:1.6;-webkit-font-smoothing:antialiased}a{color:var(--link-color);text-decoration:none;transition:color var(--transition)}a:hover{color:var(--link-hover)}img{max-width:100%;height:auto}button,input,select,textarea{font-family:var(--font-family)}.container{max-width:var(--container-max-width);margin:0 auto;padding:0 20px}.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 24px;border:none;border-radius:var(--border-radius);font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);cursor:pointer;transition:background-color var(--transition),transform var(--transition),box-shadow var(--transition);text-decoration:none;white-space:nowrap}.btn:disabled{opacity:.6;cursor:not-allowed;transform:none!important}.btn-primary{background-color:var(--brand-color);color:var(--brand-text-color)}.btn-primary:hover:not(:disabled){background-color:var(--brand-color-dark);color:var(--brand-text-color);transform:translateY(-1px);box-shadow:0 4px 12px #ff510059}.btn-action{background-color:var(--submit-bg);color:var(--brand-text-color)}.btn-action:hover:not(:disabled){background-color:var(--submit-bg-dark);color:var(--brand-text-color);transform:translateY(-1px)}.btn-lg{padding:14px 32px;font-size:var(--font-size-base);min-width:190px}.form-group{display:flex;flex-direction:column;gap:6px}.form-label{font-size:var(--font-size-sm);font-weight:var(--font-weight-semibold);color:var(--text-color)}.form-input{height:46px;padding:0 14px;border:1px solid var(--border-color);border-radius:var(--border-radius);font-size:var(--font-size-sm);color:var(--text-color);background-color:var(--white);transition:border-color var(--transition),box-shadow var(--transition);outline:none;width:100%}.form-input:focus{border-color:var(--brand-color);box-shadow:0 0 0 3px #ff51001f}.form-input::placeholder{color:var(--text-light)}figure.wysiwyg-table{height:auto!important;width:100%;overflow-x:auto}figure.wysiwyg-table table{width:100%;border-collapse:collapse;table-layout:fixed}figure.wysiwyg-table td,figure.wysiwyg-table th{border:1px solid #dde1e1;padding:8px;vertical-align:top;word-wrap:break-word;overflow-wrap:break-word}figure.wysiwyg-table tr:first-child td{background-color:#f5f5f5;font-weight:700}@media (max-width: 768px){figure.wysiwyg-table{margin-left:0;margin-right:0}figure.wysiwyg-table td,figure.wysiwyg-table th{padding:6px;font-size:.85rem}}